PSN servers may encounter issues, which can degrade connection performance, or cause all online services to become unavailable. You also have to take note of the connection’s download and upload speed. There are three points of failures that you’ll see: PSN, Internet, and IP. Once the speed test is finished, try to check where the failure is.
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How to fix a PS5 that can’t connect to the internet?
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Make sure that you update the software first before you try going online again. PS5 firmware is outdated.Ī PlayStation 5 console that runs an old firmware version will block a user from engaging in online play. So, what you can do is to try to change the DNS settings on your PS5 to see if that will work. The thing is, ISP DNS servers are less reliable than, say Google’s DNS or other third party DNS. By default, your PS5 will use whatever DNS server your router uses, which is also, by default, provided by your Internet Service Provider. If network test results seem to indicate that your PS5 has internet connection but you are unable to browse the PlayStation Store, or do other online tasks, it’s possible that you may have an issue with the Domain Name System. Download speed is important if you are downloading a game or updates while upload is crucial if you regularly play and voice chat or stream your games.
Try running a speed test on your console to see the download and upload speeds. If you have internet connection at home but the speed is too slow, your PS5 may not be able to maintain a solid connection with the PlayStation Network or with game servers.
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You may also need to update the firmware of your router in order to improve its performance and to patch the software. Make sure that you restart the router at least once a week to prevent bugs or to clear the system of any issues. Modems and routers may sometimes stop working if they’re left running for a long time. Network equipment has become unresponsive. Whatever the case, you need to check if there’s any issue with the PSN by visiting the official PSN server status page as shown below.
Sony may temporarily take the PSN down for a quick maintenance to fix known issues while at other times, technical glitches may force the servers to crash. The PlayStation Network can’t work 100% every time. PS5 has lost connection to the PlayStation Network. There are a number of causes for your PS5’s inability to connect. Why does your PS5 stop connecting to the internet?
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